Contact Us


AME offers easy and secure online ordering. However, this is not the only way to order from us. Feel free to call us Toll Free at 1-800-382-0300 or FAX your order 24 hours a day at 1-800-422-0515. We also can be contacted via email at

Outside of the US, please contact us at
(Phone: (708) 562-1500 or FAX: (708)562-1744


Austin Medical Equipment ships via UPS and USPS. All in stock items will be shipped within 24 hours from receipt of order. All items are subject to shipping unless otherwise specified. Shipping rates are based on UPS Ground Service and USPS Priority. Any other requested service such as next day, second day, or third day. Non-domestic service will be charged accordingly. FREE Shipping offers are limited to the Continental US.

Shipping Outside of the US

All orders outside of the US are subject to shipping charges. Shipping will automatically come up $0.00. We will calculate the shipping charges and e-mail the total before we process the order.


Austin Medical Equipment accepts, MC, Visa, Discover, American Express and PayPal for orders that are billed and shipped in the United States. International credit cards are not accepted. International orders can be paid via PayPal. If you are not registered with PayPal, please sign up at

Return/Exchange Policy

Refund,credit or exchange ( less delivery charges ) will be issued upon receipt of item. Returns are subject to a 15% restocking charge. Please return your item via UPS or Insured Parcel Post. No returns will be accepted after 30 days from date of invoice. Any used personal care items and custom made products are not returnable.


A warranty is included with all products covered by a specific written warranty provided by terms established by the manufacturer.

Lease for Less Program Leasing is available on purchases over $1000.00. Lease at low interest rates anywhere from one to five years. At the end of the Lease Program you can own the equipment.

We Invite You To Join Our List of Preferred Customers Sign up and recieve Monthly Newsletters with Specials for our Preferred Customers only. There is no cost or obligation and your name and e-mail address will remain secure. Austin Medical Equipment will not sell your information.

This Pertains To California Residents Only ! WARNING: Atrium Products - This product can expose you to benz[a]anthracene which is known to the State of California to cause cancer. For more information go to


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