Below you will find answers to commonly asked questions regarding placing an order, payment, shipping, returns and privacy and security.

We thank you for visiting Austin Medical Equipment.
If you have any additional questions, you may contact us at 1-800-382-0300 or email at ausmed@aol.com.


  • AME offers easy and secure online ordering 24 hours day, seven days a week.
  • You may call us Toll Free at 1-800-382-0300
  • You can also FAX your order 24 hours a day to 1-800-422-0515.
  • We also can always be contacted via email at ausmed@aol.com


  • Austin Medical Equipment accepts MasterCard, VISA, Discover, American Express and PayPal for orders that are billed and shipped in the United States.
  • Billing information on credit card orders will be verified.
  • International credit cards are not accepted.
  • International orders can be paid via PayPal.
  • If you are not registered with PayPal, please sign up at www.paypal.com.


  • Austin Medical Equipment ships via the most cost effective way possible.
  • Tracking numbers will be available upon request.
  • All in stock items will be shipped within 24 hours from receipt of order.
  • All orders are subject to shipping charges unless otherwise specified.
  • Shipping rates are based on the carrier or carriers we use.
  • Any other requested service such as next day, second day, third day or non-domestic service will be charged accordingly.
  • FREE Shipping offers are limited to the Continental US.
  • All International orders are subject to shipping charges and we will e-mail you those charges for acceptance prior to processing and shipping your order.


  • Refund, credit or exchange (less delivery charges) will be issued upon receipt of item.
  • Returns are subject to a 15% restocking charge
  • Please return your item via UPS or Insured Parcel Post.
  • No returns will be accepted after 30 days from date of invoice.
  • Any used personal care items and custom made products are not returnable.


  • Austin Medical Equipment is committed to protecting your privacy.
  • We use the information we collect about you to process orders ONLY and will not share this information with or sell it to third parties.
  • The only time we will use your information other than to process your order is if you authorize us to contact you with new product offerings and specials.
  • You can authorize us to do this during your online checkout process.
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